Corporate social responsibility and employee well-being in hotel industry: A mediation of job satisfaction

Abstract

This study aims to investigate the impact of Corporate Social Responsibility（CSR）on the well-being of employees in the hotel industry. To shed light on the ways in which CSR improves employee well-being, an integrated model examining the mediating effect of job satisfaction was created. This study collected data through a structured questionnaire, and responses were collected randomly from 285 hotel managers and front-line workers of three-star hotels and above in Nanning, China. Data were analyzed using Structural Equation Modeling (SEM) method. Our research outcomes suggest that undertaking Corporate Social Responsibility（CSR）initiatives not only directly improves Employee Well-being (EWB), including Life Well-being (LWB), Workplace Well-being (WWB) and Psychological Well-being (PWB), but it also enhances employees' positive emotional states through increasing Job Satisfaction (JB). Corporate social responsibility has a significant impact on employee well-being (β=0.235, p<0.05) and job satisfaction (β=0.557, p<0.05), and job satisfaction plays an intermediary role between corporate social responsibility and employee well-being. The indirect effect value of CSR--JS--EWB was 0.251, which did not include 0 in the Lower and Upper value ranges of 95% CI, and p<0.05 indicated mediating significance. This study includes employee well-being into the reaction factors of corporate social responsibility, introduces the action mechanism of job satisfaction, broadens the research perspective of corporate social responsibility, enriches and improves the research on the action mechanism and empirical research between corporate social responsibility and employee well-being. The study has vital theoretical implications and provides valuable guidelines for hotel managers to reduce the adverse effects of CSR on employee well-being.